xwave RMA Request Form
Product Repair
If you require a product repair please contact your xwave sales team.
Product Replacement Orders
If you require a replacement product, please contact your xwave sales team to place the order.
Terms & Conditions
Contact Information
(* denotes a required field)
November 21, 2008
Company Name:
*
Contact Name:
*
Company Address:
*
Contact Phone:
*
Address Line 2:
Contact Email/Fax:
*
City:
*
Province/State:
*
Postal/Zip Code:
*
Product Return Information
(* denotes a required field)
xwave invoice #
or
Purchase Order#
*
Opened /Broken Seal:
No
Yes
*
Manufacturer Part #:
*
Package Marked On:
No
Yes
*
Part Description:
*
Damage:
No
Yes
*
Please provide box or product damage details in the additional information field.
Qty being Returned:
*
All Components Included:
No
Yes
*
Reason for Return:
Box Damaged
Vendor Overshipped - Received more than were ordered
Product Defective-ie powers on but fails
Product Dead On Arrival-ie does not power on
Product Missing Components
Client ordered in error
xwave ordered in error
Vendor shipped wrong product -Received a different product than what was ordered
*
Serial # (or n/a):
*
Product Pickup Information
(* denotes a required field)
# of boxes being returned:
*
Total approximate weight (lbs) of boxes being returned:
*
Where is the product currently located?
Same as above
Alternate location
Please complete the contact information section below for the alternate pick-up location:
Company Name:
*
Postal/Zip Code:
*
Company Address:
*
Contact Name:
*
Address Line 2:
Contact Phone:
*
City:
*
Contact Email or Fax:
*
Province/State:
*
Pick Up Location
Backdoor
Basement
Front Desk
Mailroom
Shipping
Reception
Warehouse
Additional Information (ex: details of damage or defect):
To Add Attachments:
1. Use the Browse button to find a file that you want to attach to this request
2. Use the Add button to add the selected file to the list of Documents to be Attached Email.
Attachments
Add:
Remove:
(ex: pictures of damage, copies of packing slips, or invoices)
Urgent Request?
Internal Use
xwave Contact:
xwave Contact Email:
xwave order #:
